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Online specialist for Tiger balm © in - Shipped within 24 hours - 7/7 Customer service at

Our sales conditions

1.Acceptance of conditions

The customer acknowledges having read, at the time of placing the order, special conditions

stated on this page and expressly accept them without reservation.

The present general conditions of sale govern the contractual relations between and its customer, the two parts accepting them without reserve. These general conditions of sale will prevail over all other conditions appearing in any other document, except preliminary, express and written exemption.

The photographs illustrating the products do not enter the contractual field. If errors are introduced there, in no case, the responsibility of can not be committed. Most of the products on offer are in stock.

The products remain the property of the site until the complete collection of the order by However, upon receipt of the order by the customer, the risks of the goods delivered are transferred to the customer.


To place an order, the customer must first identify himself. To this end, he will fill out, according to the instructions provided to him, a form at his disposal where he will include the necessary information for his identification and in particular his surname, first name, telephone number, email address (email), address of billing and delivery. Further information may be requested later to ensure the quality and security of the transaction.

Automatic registration systems are considered as proof of the nature, content and date of the order. confirms the acceptance of its order to the customer to the email address that it has communicated. The sale will be concluded only after the confirmation of the order. reserves the right to cancel any order from a customer with whom there is a dispute over the payment of a previous order.

The information given by the buyer when placing an order is binding on the latter: in the event of an error in the addressee’s address, the seller can not be held responsible for the impossibility in which it could be delivered. the product.


After confirmation of the order, undertakes to deliver to its shipping company, all references ordered by the buyer. Products purchased on the site are delivered to the address specified by the customer during the ordering process. As an indication, the average delivery time is 8 to 20 working days – orders are shipped from Thailand.

Our carrier will make the delivery from Monday to Saturday at the address you have indicated. In case of absence a notice will be placed in your mailbox. Your parcel will then be made available to you in the post office of which you depend.

All orders placed at are intended for the personal use of the customers, the customers or the recipients of the products are prohibited any partial or total resale of the products. In case of apparent defects, the buyer has the right of return under the conditions provided for in the general conditions. is responsible for the proper performance of the contractual obligations towards the customer, and resulting from the contract concluded on the site. However, can exonerate itself from all or part of its responsibility by proving that the non-performance or the bad execution of the contract is attributable, either to the customer, or to the unpredictable and insurmountable fact of a third party to the contract, or to a case of force majeure as defined by the French case law in force, disruption or general strike, total or partial, including the postal services and means of transport and / or communication, flood, storm, fire, war, l riots accidents and the impossibility of being supplied. The goods always travel at the risk of the recipient.

Similarly, the responsibility of can not be retained in case of problem with the carrier (deterioration or loss of the package).

Similarly, the responsibility of can not be held in case of breach of contract due to out of stock or unavailability of the product. Finally, the responsibility of can not be held liable for any inconvenience or damage inherent to the use of the Internet, including a break in service, external intrusion, the presence of computer viruses.

3.1 Return policy

There are exceptional cases where your package can be returned to our company. Possible causes (non-exhaustive list) are:

  • Does not live at the address indicated
  • Unclaimed package
  • Wrong direction
  • Denied
  • Redirected
  • Incomplete address

Are also included in the returns of parcels, the reforwarding of orders by our customers. being in no case responsible for the carrier, we will apply the following conditions in case of return of packages:

For each of the cases listed above, or for any other reason causing a return of parcel to our company, can under no pretext assume the shipping costs of the forwarding of your order.

3.1.1 Redispatch

Thus, for each customer wishing a forwarding, a payment of the carriage costs via the Paypal Payment system will be required. Any customer refusing to pay the transport costs via the Paypal platform will not be able to benefit from a forwarding. As soon as we receive the payment, the order is returned within 24 hours.

3.1.2 Refund

If the customer wishes a refund of his order rather than a forwarding, we deduct again the carriage costs paid at the time of forwarding. The refund, once the amount of the delivery communicated to the customer and deducted, is made within 24 hours.


Any customs taxes on the products purchased on yourbasedutigre are the responsibility of the buyer. advises you to inquire about customs duties applicable on products shipped in the country of delivery.

Acceptance of conditions: During the validation of order by the buyer, the latter certifies having read the general conditions of sale and accepts them without reservation. The information collected by during the validation of order is the only valid data in case of dispute between your company and its customer.

Price: The price includes the goods ordered, packing costs, and shipping costs. The price does not include any customs fees. reserves the right to change prices at any time but the invoice price will be the one prevailing at the time of order registration.


The price indicated in the order confirmation is the definitive price, T.T.C.

This price includes the price of the products, the costs of handling, packaging and conservation of the products, transportation costs and commissioning.


The price invoiced to the customer is the price indicated on the order confirmation sent by to the latter.

The price of the products is payable in cash on the day of the actual order.

Payment is made by credit card bearing the initials CB, VISA, MASTERCARD or AMERICAN EXPRESS.

Online PAYPAL allows you to pay via their servers in a secure environment.

Your credit card number is therefore sent to the PAYPAL servers, your payment is made directly to PAYPAL in a secure environment without going through the server of, guarantee all the more important that your credit card numbers are known only to our banking partner PAYPAL.

The order validated by the customer will be considered effective only when the bank payment centers concerned have given their agreement. In case of refusal of said centers, the order will be automatically canceled and the customer notified by email. In addition, reserves the right to refuse any order from a customer with whom there is a dispute.


This contract is submitted to the Commercial and Civil Code of Thailand. can not be held responsible for damage of any kind, whether tangible or intangible, which could result from a malfunction or misuse of the products marketed.

The same is true for any modifications of the products resulting from the manufacturers. In case of difficulties in the application of this contract, the buyer has the possibility, before any action in court, to seek an amicable solution including with the help of: a professional association of the branch, an association of consumers or any other counsel of his choice. It is recalled that the search for the amicable solution does not interrupt the “short time” of the legal guarantee, nor the duration of the contractual guarantee.

It is recalled that as a general rule and subject to the discretion of the Courts, compliance with the provisions of this contract relating to the contractual guarantee assumes that the buyer honors its financial commitments to the seller.

The complaints or disputes will always be received with attentive benevolence, the good faith being always presumed in the one who takes the trouble to expose his situations. In case of dispute, the customer will first contact the company to obtain an amicable solution. Otherwise the customer will have the choice to enter the civil jurisdiction he wishes.

8.Product refund conditions

If your order is incomplete or non-compliant, you must notify us within 30 days after validation of your payment. We will offer either a refund or a reshipment of missing products.

You can send us your order within 14 days after receiving your package. We will not ask for any justification, and will refund the amount within 14 days of receiving your return. The shipping costs to return the order are your responsibility.

In addition, you have 180 days from the date of payment to report a dispute on the Paypal platform. If we do not find amicable solutions, you can turn the dispute into a claim within 20 days. By opening a claim, you ask Paypal to review the file and verify your eligibility for a refund.


In any case, you can not be held responsible for non-compliance with the regulations and laws in force in the country of reception, the responsibility of is systematically limited to the value of the product in question, value to its date of sale and this without recourse to the brand or the company producing the product.

You can contact customer service by email:


The content of this site, texts, photos, illustrations is the exclusive property of Any reproduction, even partial, assembly, publication is prohibited without prior authorization.
legal information

The information of the personal information collected for the purposes of the distance selling is obligatory, this information being essential for the treatment and the routing of the orders, the establishment of the invoices and guarantee contracts. The lack of information leads to the non-validation of the order. In accordance with the law “Informatique et Libertés”, the processing of personal information relating to customers has been declared to the Official Information Commission (OIC).

The customer has a right to access, modify, rectify and delete data concerning him, which he can exercise with

In addition, undertakes not to communicate, free of charge or in return, the details of its customers to a third party.

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